You have 14 calendar days to return an item from the date you received it. The item in question has to be returned to us on or before the 14th day from the date of you having received it.
You must inform us in writing why you are unhappy with the item. Feel free to email us directly at firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
You must keep record of your order number and please quote your order number on all correspondence.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Your refund will be issued within 5 working days of us receiving the returned goods, depending your card issuer’s policies, if the refund is approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you are returning a product as a result of the product being defective, the shipping will be for Latimer Living’s account.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Next Working Day Delivery
All shipments to the UK Mainland qualify for Next-Working-Day Delivery (excluding offshore locations e.g. Northern Ireland, Isle of Wight and Channel Isles and parts of the Scottish Highlands and Isles – for these locations, please allow 1-2 working days)
Note: Next Working Day Delivery is subject to placing your order before 1pm.
Standard Delivery (2 days)
Deliveries to Northern Ireland, Isle of Wight, Channel Isles, Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Scilly Isles and the Republic of Ireland will be delivered within 2 working days
UK Delivery of Larger Furniture Items
Larger Furniture Items will be delivered between 5-10 working days within in the UK. You will be contacted directly by the delivery company who will arrange a convenient delivery slot. Please note they will place the item of furniture in your desired place and offer to remove unwanted packaging. Should you be unsure of the item you will need to retain the packaging in order for us to accept a return or arrange packing to the same standard so that you qualify for a refund.
European Deliveries will take between 5-14 working days.